7 months ago
Century City Hotel Bridgewater
Room Division Manager


Responsible for the management and coordination of all Rooms area departments (including Front Office, /Maintenance and Housekeeping) and managing staff at Century City Hotel Bridgewater. Plans, develops, implements and evaluates the quality of property’s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.

Demonstrate Great CARE, COMMITMENT & CONSISTENCY in all aspects of your position, your team members and our guests.


  • Instruct all staff in order to make sure the staff can execute their tasks adequately, efficiently and according to guidelines.
  • Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.
  • Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
  • Handle customer complaints.
  • Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
  • Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and minimise expenditures.
  • Monitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations.
  • Plan staff time and shifts to reflect the demands of the business.
  • Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes.
  • Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.
  • Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
  • Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
  • Display results, statistics and conclusions to an audience in a transparent and straightforward way.
  • At least two years’ hotel experience in a similar role
  • Experience in Opera PMS
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